CrazyHobby Store currently ships only to Hong Kong. However, we can export to Malaysia, Thailand, and Singapore upon request. For further assistance, please contact us at support@crazyhobbyhk.com .

At CrazyHobbyHK.com, we strive to ensure prompt delivery of your orders. Here's an overview of our shipping methods and estimated delivery times:

For Hong Kong Customers:

• In-Store Pickup: Orders are typically ready for collection within 1-2 business days.
• SF Express Delivery: Deliveries usually arrive within 1-2 business days after dispatch.

For International Customers:

• Standard International Shipping: Delivery times vary by destination:
  • Singapore: Approximately 3-10 business days.
  • Thailand: Approximately 10-15 business days.
  • Malaysia: Approximately 10-15 business days.
  • China: Approximately 3-7 business days.

Please Note: These timeframes are estimates and may be affected by factors such as public holidays, customs clearance, and unforeseen logistical delays.

For the most accurate and up-to-date information on your order's delivery status, please refer to the tracking number provided in your shipment confirmation email. If you have further questions or need assistance, feel free to contact our Customer Service team at support@crazyhobbyhk.com or via our hotline at +852 5476 6544.

Currently, CrazyHobby Store only accepts payments via bank transfer. Here are the details:

• Faster Payment System (FPS ID): 4117263
  Name: Li C** K***
• Hang Seng Bank Account: 287-5-176717
  Name: C K Li
• PayMe / Alipay HK:

For further assistance, please contact us at support@crazyhobbyhk.com .

 

At CrazyHobbyHK.com, we prioritize your safety and aim to provide a secure online shopping experience. Here’s how we ensure your online purchases are safe and secure:

1. Secure Payment Methods

We partner with trusted and reliable payment providers, including PayPal, credit card gateways, and local payment systems. These systems use advanced encryption technology to protect your financial information.

2. Data Privacy Protection

Your personal data is protected by our strict privacy policy. We never share your information with third parties without your consent, except for necessary order processing.

3. Verified SSL Encryption

Our website is secured with SSL (Secure Sockets Layer) encryption, ensuring that all data you enter on our site, including payment details, is transmitted securely.

4. Customer Reviews and Feedback

You can rely on customer reviews and ratings for transparency. We encourage feedback to improve our service and build trust with our community.

5. Easy Refund and Return Policy

To give you peace of mind, we offer a hassle-free refund and return policy for eligible products. Please refer to our Refund & Return Policy for details.

6. Verified Product Listings

All products on CrazyHobbyHK.com are sourced from trusted suppliers and are genuine. You can shop confidently, knowing you’re getting high-quality items.

Tips for Safe Online Shopping:

• Always verify the URL to ensure you are on CrazyHobbyHK.com.
• Avoid sharing your account credentials with others.
• Contact our customer support team if you have any doubts or questions about a transaction.

Still Have Questions?

If you have any concerns about the safety of shopping online with us, feel free to contact our support team at support@crazyhobbyhk.com or use the Hotline:+852 5476 6544

Placing an order on CrazyHobbyHK.com is simple and straightforward. Follow these steps:

1. Browse Products

• Navigate through our product categories or use the search bar to find the items you want.
• Click on a product to view detailed information, images, and pricing.

2. Add to Cart

• Select the desired quantity and any options (e.g., size, color, model type).
• Click the “Add to Cart” button to add the item to your shopping cart.

3. Review Your Cart

• Once you’ve added all your items, click the cart icon at the top right corner of the page.
• Review your selected items, quantities, and total cost. You can make changes or remove items if needed.

4. Proceed to Checkout

• Click the “Checkout” button to continue.
• Log in to your account, or create one if you’re a new customer. (You can also proceed as a guest, if available.)

5. Enter Shipping Information

• Provide your delivery address and choose a preferred shipping method.

6. Select Payment Method

• Complete your payment using Hong Kong PayMe or AliPay HK. Our payment details will be displayed during checkout.

7. Confirm Your Order

• Review your order details, including shipping and payment information.
• Click “Place Order” to complete your purchase.

8. Order Confirmation

• You will receive a confirmation email with your order number and details. Use this to track your order and delivery status.

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Need Help?

If you have any questions or encounter issues while placing an order, feel free to contact our Customer Service team at:

• Email: support@crazyhobbyhk.com
• Hotline: +852 5476 6544

We’re here to make your shopping experience as smooth as possible!

You can cancel or change your order by following these steps:

1. Log into your account and go to "My Orders."
2. Select the order you wish to cancel or modify.
3. If the order has not been processed or shipped, you will see options to cancel or make changes.
4. If the order has already been processed or shipped, please contact our customer service team for assistance.

Note: Changes or cancellations may not be possible for some orders depending on their status.

es, creating an account is required to place an order on our website. Guest checkout is not available. Here's why having an account benefits you:

1. Track Your Orders: Easily check the status of your orders in real time, from processing to delivery.
2. Manage Your Preferences: Save your shipping addresses, payment methods, and personal preferences for faster checkout in the future.
3. Exclusive Offers and Discounts: Receive access to members-only promotions and discounts not available to guest users.
4. Order History: View your complete order history for reordering or keeping track of purchases.
5. Faster Customer Support: Enjoy a streamlined experience when contacting our support team, as your account provides all the details needed.

If you need assistance with creating an account or placing an order, please contact our customer support team at support@crazyhobbyhk.com.

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